Contact Keko Personnel Limited
We are here to answer your questions, provide information about our home care services and arrange free assessments. Our friendly team is ready to help you find the right care support for you or your loved one.
We Are Here to Help
Taking the first step to arrange care support can feel daunting. Whether you are seeking care for yourself or supporting a loved one, we understand that you may have questions, concerns or simply need someone to talk through your situation with you.
At Keko Personnel Limited, our experienced team is here to make the process as easy and supportive as possible. Every enquiry is treated with sensitivity, confidentiality and respect. No question is too small.
How to Reach Us
Choose the contact method that works best for you. We respond to all enquiries promptly.
Call Us
Speaking to us directly is often the quickest way to get answers and arrange care.
Main Office: 01784 698300
Mobile: 07745 522 756
Email Us
Email is ideal if you prefer written communication or are making a non-urgent enquiry.
info@keko-personnel-ltd.co.uk
Response within 24 hours
Visit Our Office
You are welcome to visit our office to meet our team in person.
37 Petersfield Road
Staines-upon-Thames TW18 1DF
When We Are Available
Office Hours
Emergency & Urgent Contact
For existing clients experiencing emergencies outside office hours, we operate an on-call system. Emergency contact numbers are provided to all clients at the start of care.
For new enquiries requiring urgent care (such as immediate hospital discharge), please call our mobile number 07745 522 756 outside office hours.
Response Time Commitments
- Phone calls answered promptly during office hours
- Emails responded to within 24 hours
- Urgent assessments arranged within 24-48 hours
- Hospital discharge referrals prioritized
Send Us a Message
Complete the form below and we will get back to you as soon as possible. All enquiries are treated confidentially.
Speak to Our Care Team
Our friendly care team is available 7 days a week to discuss your needs and answer any questions.
Call Our Team
01784 698300
Mobile: 07745 522 756
Email Us
info@keko-personnel-ltd.co.uk
We respond within 24 hours
Visit Our Office
37 Petersfield Road
Staines-upon-Thames
TW18 1DF
Office Hours
Monday – Friday: 9:00am – 5:00pm
Saturday: 10:00am – 2:00pm
Sunday: Closed (emergency line available)
What Happens When You Contact Us
Understanding the typical journey from initial contact to receiving care helps you know what to expect.
Initial Contact
Contact us by phone, email or form. We discuss your situation, answer questions and arrange an assessment if appropriate.
Free Home Assessment
We visit you at home to understand your needs in detail, create a proposed care plan and explain how we can support you.
Consideration & Decision
You receive written information about proposed care and costs. Take time to consider and decide whether to proceed.
Meeting Your Carers
If you decide to proceed, we arrange for you to meet the carers who will support you before care starts.
Care Begins
Care starts at agreed times. We maintain close contact initially to ensure everything works well.
Areas We Cover
We provide home care services throughout Staines-upon-Thames and the surrounding area.
Not sure if we cover your area? Contact us with your postcode and we will confirm.
Frequently Asked Questions
What is the best way to contact you?
For general enquiries or arranging assessments, calling us on 01784 698300 during office hours is usually quickest. Email is ideal for non-urgent enquiries or detailed information. For urgent situations, always call directly.
Do I have to commit to care when I contact you?
Absolutely not. Contacting us creates no obligation. Many people contact us to ask questions or gather information. Even home assessments are free with no obligation to proceed.
How quickly can I arrange an assessment?
For non-urgent situations, we typically arrange assessments within 3 to 5 days. For urgent situations like hospital discharge, we can often arrange assessments within 24 to 48 hours.
Do you charge for assessments?
No, all our home assessments are completely free with no obligation to proceed. We believe proper assessment is essential for understanding needs and creating appropriate care plans.
Will my enquiry be kept confidential?
Yes, absolutely. All enquiries are treated with complete confidentiality. Information is protected under GDPR regulations and our confidentiality policies.
Can family members contact you on behalf of someone else?
Yes, family members frequently contact us on behalf of relatives. We need consent from the person receiving care to proceed, but family members often coordinate initial enquiries.
What People Say About Contacting Us
“When I first called Keko, I was very anxious about arranging care for Mum. The lady I spoke to was so kind and patient. She answered all my questions and made the process feel manageable.”
Family member
Staines-upon-Thames
“I needed care urgently after hospital discharge. Keko were brilliant. They arranged an assessment the next day and had carers in place within 48 hours. The communication was excellent throughout.”
Service user
Ashford
“I emailed Keko with some questions about care for my father. They responded the same day with helpful detailed information and offered to call me to discuss further. Very professional approach.”
Family member
Egham
Ready to Get in Touch?
Whether you have questions, want to arrange a free assessment or simply need information about home care services, we are here to help.